录音管理

获取录音数据接口

接口地址

POST A: http://m.icsoc.net/v2/wintelapi/record/recordlist
POST B: http://m.icsoc.net/v3/api/record/recordlist(只适用老板满意度)

接口参数

参数说明备注
vcc_code企业代码必须
info筛选条件，示例：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_num":"1002", "call_type":1, "ag_phone":"8004", "cus_phone":"18292011112", "ssecs":20,//时长大于 "esecs":50,//时长小于 "que_id":1, "end_result":0, "evaluates":2,//满意度评价 "id":"12,2,10", "group_id":0, "call_id":"0"} }可选

filter参数说明

code说明
start_time开始时间
end_time结束时间
ag_num坐席工号
call_type呼叫类型(1呼出2呼入)
cus_phone客户号码
que_id技能组id
call_idcall_id（call_id仅POST B支持）

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404权限内无任何数据
200ok

结果示例

{
    "code": 200,
    "message": "ok",
    "total": "1",
    "data": [{
        "server_num": "59222702",
        "ag_id": "200500",
        "id": "13260",
        "ag_phone": "8005",
        "cus_phone": "18511400198",
        "que_name": "\u547c\u5165\u547c\u51fa\u6280\u80fd\u7ec4",
        "conn_secs": "43",
        "ag_num": "\u738b\u6210 1001",
        //下载播放录音 根据call_id和ag_id 调用下面的接口(参照播放下载录音接口文档)
        "call_id": "35362",
        "group_id": "0",
        "start_time": "2015-12-08 18:43:07",
        "end_time": "2015-12-08 18:43:57",
        "call_type": "\u547c\u51fa",
        "evaluate": "\u5ba2\u6237\u6302\u673a",
        "endresult": "\u7528\u6237\u6302\u65ad"
    }],
    "totalPage": 1
}

结果字段说明

字段说明
server_num服务号码
ag_id坐席ID
id录音ID
ag_phone坐席分机号
cus_phone客户号码
que_name技能组名称
record_file录音地址
conn_secs通话时长
ag_num坐席工号
call_id呼叫ID
group_id业务组ID
start_time开始时间
end_time结束时间
call_type呼叫类型
evaluate评价
endresult呼叫结果

evaluate(评价)说明

状态说明
-1客户挂机
-2超时未评价
-3评价失败
-4坐席挂机
00
11
22
33
44
55
66
77
88
99

endresult(呼叫结果)说明

状态说明
0接通
1振铃放弃
2未接

新版满意度录音数据接口

接口地址

post http://m.icsoc.net/v3/api/record/newRecordList(适用新老版满意度,2020-06-19开放)

接口参数

参数说明备注
vcc_code企业代码必须
info筛选条件，示例：{ "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "ag_num":"1002", "call_type":1, "ag_phone":"8004", "cus_phone":"18292011112", "ssecs":20,//时长大于 "esecs":50,//时长小于 "que_id":1, "end_result":0, "evaluates":2, "group_id":0, "call_id":"0"} }可选

filter参数说明

code说明
start_time开始时间
end_time结束时间
ag_num坐席工号
call_type呼叫类型(1呼出2呼入)
cus_phone客户号码
que_id技能组id
call_idcall_id
group_id业务组id
ssecs录音时长大于
esecs录音时长小于
evaluates满意度(例: "evaluates":"-4" 或 "evaluates":"evaluate-782-1-1-2-0")

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403info格式非json
404权限内无任何数据
200ok

结果示例

{
  //自定义满意度返回
  {
      "code": "200",
      "message": "ok",
      "totalPage": 1,
      "page": 1,
      "total": 2,
      "data": [
          {
              "id": "6645530803184902145",
              "evaluate": "4",
              "endresult": "坐席挂断",
              "autoEvaluate": {
                  "evaluate-782-1": "按键 1-按键 2",
                  "evaluate-782-2": "按键 3-按键 4"
              },
              "server_num": "01057624343",
              "server_400": "400123456",
              "ag_id": 1013696,
              "agcdr_id": "6645530581520232449",
              "ag_phone": "1233",
              "cus_phone": "15827598865",
              "que_name": "CTIPlus",
              "conn_secs": 6,
              "ag_num": "1000",
              "ag_name": "哈哈xvxcvc",
              "call_id": "6645530581516038144",
              "group_id": 174,
              "start_time": "2020-03-17 12:05:59",
              "end_time": "2020-03-17 12:06:15",
              "call_type": "呼出"
          }
      ]
  }
  
  //挂机等场景满意度返回
  {
      "code": "200",
      "message": "ok",
      "totalPage": 1,
      "page": 1,
      "total": 1,
      "data": [
          {
              "id": "6656384382997143553",
              "evaluate": "坐席挂机",
              "endresult": "坐席挂断",
              "server_num": "01057624343",
              "server_400": "400123456",
              "ag_id": 1013658,
              "agcdr_id": "6656384295504064512",
              "ag_phone": "5470",
              "cus_phone": "17786365832",
              "que_name": "",
              "conn_secs": 6,
              "ag_num": "5470",
              "ag_name": "yansongda",
              "call_id": "6656384278399692800",
              "group_id": 0,
              "start_time": "2020-04-16 10:54:45",
              "end_time": "2020-04-16 10:55:06",
              "call_type": "呼入"
          }
      ]
  }
  
}

结果字段说明

字段说明
server_num服务号码
ag_id坐席ID
id录音ID
ag_phone坐席分机号
cus_phone客户号码
que_name技能组名称
record_file录音地址
conn_secs通话时长
ag_num坐席工号
call_id呼叫ID
group_id业务组ID
start_time开始时间
end_time结束时间
call_type呼叫类型
evaluate评价(当存在自定义满意度时, evaluate的值为自定义满意度评价时的最后一个按键id可忽略)
endresult呼叫结果
autoEvaluate自定义满意度(json格式, key由前缀'evaluate-',vccid 和链路id组成,value为自定义满意度链路)

获取满意度配置接口

接口地址

GET http://m.icsoc.net/v3/api/agcdr/query/evaluate/tree

结果编码说明

code说明
401授权不通过,请检查token
500系统异常
200ok

结果示例

{
    "code": "200",
    "result": [
        {
            "id": "-4",
            "name": "坐席挂机"
        },
        {
            "id": "-1",
            "name": "客户挂机"
        },
        {
            "id": "-6",
            "name": "转接"
        },
        {
            "id": "-7",
            "name": "强拆"
        },
        {
            "id": "-8",
            "name": "坐席强退"
        },
        {
            "id": "-3",
            "name": "评价失败"
        },
        {
            "id": "evaluate-782-1-1-1",
            "name": "满意",
            "child": [
                {
                    "id": "evaluate-782-1-1-2-0",
                    "name": "态度不错"
                }
            ]
        },
        {
            "id": "evaluate-782-1-2-0",
            "name": "响应快"
        }
    ],
    "success": true
}

播放、下载录音接口

接口地址

GET http://m.icsoc.net/v2/wintelapi/record/playrecord

接口参数

参数说明备注
vcc_code企业代码必须
call_id呼叫ID必须
ag_id坐席ID可选
result_type是否返回语音地址的Json格式(1:返回,0:不返回)可选
record_type录音格式(mp3,wav)可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403call_id为空
404call_id格式不对，要求为数字
405 200录音文件不存在

结果示例

`录音文件` 20151208184307-35362-200500-18511400198-8005.mp3
result_type=1时, {"path":"http:\/\/records.icsoc.net\\saas_ali\\call\\2\/20150324\/20150324140402-1000522-16-59000300-8001.mp3"}

获取留言数据接口

接口地址

POST http://m.icsoc.net/v2/wintelapi/voice/list

接口参数

参数说明备注
vcc_code企业代码必须
info筛选条件，示例： { "filter":{ "start_time":"2015-12-01 00:00:00", "end_time":"2015-12-01 12:00:00", "caller":"5829101",//主叫 "called":"18292011112",//被叫 "listen_mark":"18292011112",//是否已收听 "down_mark":"18292011112",//是否已下载 "ssecs":20,//时长大于 "esecs":50//时长小于 } }可选

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403 200info格式非json

结果示例

{"code":200,"message":"ok","total":"0","data":[],"totalPage":0}

播放、下载留言接口

接口地址

GET http://m.icsoc.net/v2/wintelapi/new/voice/playvoice

接口参数

参数说明备注
vcc_code企业代码必须
call_id呼叫ID必须

结果编码说明

code说明
401企业代码为空
402企业代码不存在
403call_id为空
404call_id格式不对，要求为数字
405录音文件不存在
200

结果示例

``录音文件`` 20151208184307-35362-200500-18511400198-8005.mp3
Last updated on 9/17/2021 by tangzhou
← 监控管理(新)报表管理管理 →